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Using customer complaints to improve your business
One of the major rules of business is that you wont satisfy all your customers – No one group is totally satisfied – a lack of customer complaints can show two things – firstly that the customer may not be being honest in their appraisal and second they may not be being asked.
We all […]
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Reducing mistakes through Poka Yoke
In any improvement program error or mistake proofing is an important part of any defect reduction process. As with many lean initiatives it’s origins are in the Automotive sector (Toyota to be precise)
By capturing and eliminating errors before the products proceed to the next step Poka yoke ensures that mistakes do not turn into defects. […]
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What is 5s
5s is an improvement methodology that places emphasis on everything having its own place in the workplace negating wasted effort in looking for lost items. Key stages of 5s are determining what and how items are stored.
5S is usually coupled with sixsigma, it’s origins are in Japanese automotive and it’s main goal is an organized and efficient workstation. 5s is […]
