Control is the fifth step in the DMAIC improvement model.

During this stage the solution selected during the improve phase is implemented – this is often accompanied by

• Transition plan
• Standardized and documented processes
• Handover to the customer

It is important that following implementation KPI’s or a monitoring plan is established to ensure that the new process sustains the desired improvements. This may follow an audit of the completed solution to ensure that it complies with customer requirements, is standardized and complies with orginal cost expectations.

This part of DMAIC, often referred to as implementation, can often be resource intensive and require multi disciplined activity including project management, deployment, training through to business analysis and report writing. Businesses should ensure that they have appropriately resourced team prior to commencing this phase.

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