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Define is the first step in the DMAIC model
Improvement projects are usually established to solve a particular problem – the define step helps lead the team through initiating the task, defining the scope (i.e. the problem to be resolved), the goals etc. The define step also helps establish the formal plans for the project which will often include a business case or rationale (e.g. savings or reduced error rate).

An initial key step is the formation of the project organization – usually including a sponsor – and multi-disciplined (and trained!) team.

Various documents can be produced during the define step including

* Clear definition of the problem being solved
* A project “kick off” document such as an initiation document or charter
* Process maps and documents relating to the process which will be reviewed
* A review of the Stakeholders that are impacted by the process (or may be impacted by the change)
* A project and resource plan for the improvement project including milestones and any stage deliverables

The define phase has a number of deliverables – namely the formation of an appropriate project team, identification of the stakeholder requirements (in particular the customers) and a detailed understanding of the process.   This latter part is often achieved via process mapping – in some case value stream mapping.

A number of other tools may also be utilized in this stage including SIPOC diagram, brainstorming (perhaps resulting in an Affinity diagram.

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