Measuring performance Part 2 of DMAIC
Measure is the second phase of the DMAIC improvement model. This step captures and analyzes information in the form of data to establish current performance of a process.
The Measure step usually requires a form of Data collection plan. This will usually include both the capture and analysis of data. This will facilitate
• Assigning KPI’s
• Understanding variation in the process
• Setting a baseline
Measures are important part of the Measure section as by defining these – improvements can be calculated once process changes have been implemented, measures will also help when reviewing current performance against the customers desired output.
Following the capture of data and subsequent review – the project charter or initiation document is often updated to take account of a more accurate understanding – the business case may also be reviewed.
Leave a Reply
